Payment and Refund Policy
Last updated: 21 September 2026
Scope of the Policy and the Products or Services It Covers
This Payment and Refund Policy applies to all purchases of Course A reporting and media workflow guide made through the website operated by scoopzly. The course covers story discovery, newsroom planning, studio reports, camera setup, and clear content production. It governs payments for access to digital training materials, workflow templates, and related instructional content purchased by customers in the United Kingdom. The policy does not cover third-party services or physical goods.
Prices, Currencies, Taxes, and Any Additional Charges
All prices are displayed in British Pounds Sterling. The listed price includes value added tax at the prevailing UK rate where applicable. No additional charges apply for standard access unless expressly stated at checkout. Customers are responsible for any currency conversion fees imposed by their payment provider.
Accepted Payment Methods, Payment Authorisation, and Payment Security
Payments are accepted via major credit and debit cards processed through secure third-party gateways. Authorisation occurs at the time of order placement. All transactions are encrypted using industry-standard protocols to protect card details. scoopzly does not store full payment card information on its systems.
Order, Booking, or Service Confirmation and When a Contract Is Formed
Upon successful payment, customers receive an email confirmation containing order details and access instructions. A binding contract is formed when the confirmation email is sent. Access to the course materials is granted immediately after confirmation for digital delivery.
Cancellation Rights and Applicable Cancellation Periods
Under UK consumer law, customers have a 14-day cooling-off period from the date of purchase during which they may cancel without providing a reason. This right applies provided the customer has not started accessing the digital content. Once access begins, the cooling-off period ends.
Refund Eligibility, Exclusions, and Non-Refundable Items or Services
Refunds are available within the 14-day period if the customer has not commenced use of the materials. Refunds are not provided for partial use, completed modules, or after the cooling-off period expires. Promotional or discounted purchases may have specific exclusions noted at the time of sale.
The Step-by-Step Procedure and Information Required to Request a Refund
To request a refund, customers must submit a written request via the contact form on the Contacts page, including their order number, full name, and reason for the request. Requests should be sent to [email protected]. No other contact methods are accepted for refund claims.
Inspection, Approval, Rejection, and Notification of the Refund Decision
Each refund request is reviewed within 10 business days. scoopzly will notify the customer by email of the decision. If approved, the refund is processed promptly. If rejected, the email will explain the reason and any options for appeal.
Refund Method, Processing Time, and When Funds Should Reach the Customer
Approved refunds are issued to the original payment method. Processing typically takes 5 to 10 business days, though it may vary depending on the card issuer. Customers should allow up to 14 days for funds to appear in their account.
Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers Where Relevant
Because Course A is digital content, access is granted immediately upon purchase. This waives the standard cooling-off period once consumption begins. No subscriptions are offered. Promotional offers are subject to the same refund rules unless additional terms are provided at purchase.
Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud
In the event of a failed payment, the order will not be processed and access will not be granted. Duplicate charges will be investigated and refunded where verified. Suspected fraudulent activity may result in order cancellation and reporting to relevant authorities. Chargeback requests are handled in accordance with card scheme rules.
Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude
This policy does not affect any statutory rights under UK consumer protection law, including the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013. Customers retain all non-excludable rights regardless of this policy.
Contact Route, Policy Changes, and Last-Updated Date
Questions regarding this policy should be directed using the contact form available on the Contacts page or by emailing [email protected]. scoopzly may update this policy from time to time. Changes will be posted on this page with a revised last-updated date. Continued use of the site after changes constitutes acceptance of the updated terms. The registered address for scoopzly is 9 Station Terrace, London NW10 5RT.